How do private messages work?

Private messages are between a guest and a listener (guests can't message other guests).

• In a listener's room, open the "Private" tab; or open Messages in the top menu to see all your conversations.
• Private messages need a free account.
• If the other person is offline, your message is also sent to their email.
• Sending a photo or a link in chat costs tokens (paid to the listener); plain text is free within the daily allowance.