Work accident - trauma alert anywya
Hey there, just wanted to drop a quick one-liner because something kinda heavy went down at the Ohio Medicaid Consumer Hotline where I work. You know how it is,right? I did everything I could to help out during this call-tried being as professional and helpful as possible-but the lady on the othher end of the line ended up saying some pretty intense stuff that really freaked me out. I mean, she said things that made her feel suicidal, which was just horrifying. Ever since then, honestly, I've been super nervous about going back to work because who knows if something like this will happen again? Anyone have any advice on how to handle and move past something like this?
5 Replies
I think that person does their job really well. Maybe they're one of the best around. I've heard that woman can be manipulative though, so maybe it's best to stay cleear of any traps she might set. Going by what your instincts tell you seems like the safest approach. You could also try praying and forgiving her if you feel comfortable with that-some people find it helps them become stronger in tough situations
i get ur fear omg. the lady might just b stressed & needs support irl. u talked to any1 at work abt it? u got dis, keep it up
I mentioned the call to my boss, and she said to just shrug it off-don't make a mountain out of a molehill.
I work in a similar field too, so I totally get why you're feeling scared about going back.That call really must have been tough for you-it was just filled with such intense negativity and criticism. Anyone would be frekaed out to answer the phone after that.
It sounds like you were trying to do your job and help someone, which is probably hard when all you get in return is this kind of treatment. Maybe realizing that these people are just hurting themselves can make it easier to cope-because it's not about anything you did wrong.You're just dealing with their pain adn the emotional fallout from that call.
Finding ways to distract yourself or just unwind after something like this could really help. Thikn back on what's worked for you in the past when you needed a break. Give yourself permission to feel upset by all of this, and know that it's okay to let those feelings go. You're doing a tough job here, helping others even though it can be draining.
Talking things through with someone else could also make a big difference-letting out how u feel and getting some support for dealing with everything. Sometimes people just don't know what to do with their emotions, so they lash out-and that's not on you at all.
Thanks a lot for the advice, really means a lot to me!